Peppermint Learning

Analysis, Vision & Planning

Beginning with an end in mind

Is vision only for the 'special few' or should every manager be able to be define a clear end result for their team?

We believe that all managers can develop the skill of starting with the end in mind and use an action plan to make sure that they get there.

This module will teach delegates how to fully analyse the current issues, really understand what is required, create a clear vision of what must be achieved, and design a step-by-step action plan.

Communication

The right method at the right time

E-mail is often a favourite medium for communicating with staff and customers alike. As the least effective way of engaging people in what you are trying to achieve, is it any wonder that people find it a 'block' to getting things done?

All managers need to develop and use a range of communication strategies to ensure that they get real engagement from their staff and can manage the expectations of their customers.

Peppermint show managers how to determine when to communicate, which method to use, and how to employ a variety of different techniques to get real engagement.

Direction

Direction through clear objectives

Managers that truly empower their staff, focus on outcomes, rather than tasks.

Individuals who have effective outcome-based objectives are the difference between an organisation having staff who are just busy, and staff who are busy achieving real business results.

This module trains managers how to set outcome-based objectives that really deliver.

We also address the issues of managing poor performance, as well as dealing with high performers who are constantly searching for their next challenge.

Maintaining Momentum

Motivation and managing change

Effective people management is about understanding that every individual is different and that everyone needs the right motivational stimulus to perform well.

Peppermint train managers how to identify what motivates each member of their team, ensuring continued levels of high performance.

This module also examines the nature of change - and how it must be managed in order to obtain staff understanding and commitment.

Developing the Team

Coaching and delegation

A good manager must recognise that it is not possible to get everything done alone. Through effective delegation, they can develop their team to achieve results together.

Coaching is the key to successful delegation - and managers will learn to develop their coaching skills and consequently their team members.

This module demonstrates the art of coaching and enables managers to practice in their working environment.

Continuous Improvement

Seeking feedback for continual improvement

The organisation that learns from its mistakes is one that grows and keeps ahead of the competition.

We show managers how to review successes, learn from mistakes, and ensure that the team and customers benefit from continuous improvement.

This module demonstrates the importance of cultivating a learning team that values and accepts feedback from wherever it comes.